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Are my purchases insured when in the postal system?
Do you have kits in stock?
What happens if you cannot supply my kit?
How long does it take for my purchase to arrive after you have posted it?


Are my purchases insured when in the postal system?
Yes, the price you pay for shipping covers "International Signed For" delivery.

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Do you have kits in stock?
In order to offer you a wide range of designs we obtain all kits to your order direct from the designer/manufacturer - it usually takes 3-7 working days for your kit to arrive with us.

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What happens if you cannot supply my kit?
If we are unable to obtain your kit from the designer/manufacturer we will refund your monies in full via PayPal. Also, if we are unable to despatch your kit within 10 working days you will have the option to cancel your order, in which case we will refund your monies in full if you do not wish to wait any longer.

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How long does it take for my purchase to arrive after you have posted it?
Past experience shows that it can take 5 to 10 working days for you to receive your parcel after we have posted it in the UK.

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Last Updated: 20 Sep 2006 12:09:59 PDT home  |  about  |  terms  |  contact
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